Shipping & Delivery
We pride ourselves on our reliable and efficient delivery system. Our orders are primarily shipped through leading logistics partners such as Bluedart, Delhivery, and DTDC, based on the service availability at your specified pin code. In rare situations where other carriers are inaccessible, we utilize Indiapost to ensure that your order reaches you.
Modes of Shipment
- Surface/Ground Shipping: The majority of our orders are shipped via standard courier services at no additional charge to you.
- Express/Air Shipping: For faster delivery, we offer Express (Air) shipping where possible. This service is contingent on the accessibility and additional costs associated with your pin code. Express shipping can be requested at an additional charge ranging from Rs. 45 to Rs. 70 per 500g.
Ground shipping is also the default method for local or inter-city deliveries (up to 500 KM from Pune City) or when the shipment weighs over 2 kg, standard shipping is used, especially if the package size makes air shipment impractical.
Note: Orders containing items like batteries, airbags, liquids, gases, or other hazardous elements are strictly shipped via ground transport to ensure safety.
Packaging
All our products are packed using eco-friendly materials that are secure and tamper-proof, ensuring that your items arrive in pristine condition.
Customer Service
Should you have any questions or require assistance, please reach out to our customer service team via our Contact Us page.
Post-Dispatch
Orders placed before 9 AM are dispatched on the same day, excluding holidays and our days off (Wednesday, Thursday and Sundays or any public holiday observed by our shipping partners). Orders received after 9 AM are scheduled for the next business day. After dispatch, a tracking link is sent to your registered email address. We encourage you to use the link in the email to check the estimated delivery date (EDD) and track your shipment's progress. Please coordinate directly with the shipping company for delivery details.
FAQs
For answers to frequently asked questions regarding our shipping practices, please visit our FAQ page. Here you will find detailed information that can help clarify any concerns you may have.
For more information, refer to our terms & conditions page.
Soheb G. –
good taps however some taps had plastic melted inside might have affected the resistance level.
Team Durvient –
Hi Soheb, this is not par our quality standards, please share pictures of the defective products with us on whatsapp, let us take this forward and find you a solution.