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Durvient

Solacia Phase 2
Wagholi Pune
MH, India 412207
Email: [email protected]
Phone: +91 70209 35643
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INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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    FAQ - FRequently asked question

    Shipping

    When do you dispatch orders?

    Orders received till 9AM are dispatched the same day.

    When are the weekly holiday(s)

    We operate with minimal staffing on Wednesday-Thursday and are completely shut down on Sundays/Public Holidays. Orders received on the mentioned days are shipped on the next available working day.

    Where can you ship my order?

    Your order can only be shipped to the address you enter at the time of checkout. It is not possible to change the address at a later stage therefore you are requested to enter the address where you desire to receive the order.

    You may keep different address for billing and shipping. Please note that GST calculations will always be based on the shipping address ignoring billing address altogether.

    When will I receive this order?

    Delivery timeline depends on your distance from our location (Pune), courier option available to your pin code and other factors. Below are the frequency noted:

    • Local (Pune City) - Next day
    • Major Metro Cities - 1-3 days
    • Major Non-Metro - 2-4 days
    • Other than Major Cities - 3-5 days
    • Rural/Remote - 3-7 days
    How are the orders shipped?

    Our courier partners are Bluedart, Delhivery, DTDC, Amazon Transport, Indiapost (Speedpost) etc. We prefer shipping with bluedart/DTDC as long as pin code is serviceable else we select the next available courier service.

    How will I track my order?

    We have provided "TRACK ORDER" tool on the website. Kindly use the link after 24 hours of ordering. You will also receive tracking information from our shipping partner (Shiprocket, Shipping Companies) after the shipment is picked up, follow-up directly with the shipping company's customer service.

    My order is late, what do I do?

    We rely on third-party shipping companies, and delays may occur beyond our control. Customers experiencing delays should contact the shipping company directly and work toward resolution.

    My order is marked delivered without actual delivery, what do I do?

    You are requested to immediately raise a complaint with the shipping company and also contact the local delivery station (contact shipping company for this info).

    Since you are closest to the delivery station, it is prudent to establish contact with the station and take over your package ASAP.

    We will also raise a complaint from our end and wait for the proof of delivery which may take 12-15 working days.

    I didn't receive my order, can I get a refund?

    Refer to the point above and raise a complaint with the shipping company without any delay. We will monitor the case with you and issue you a replacement/ refund once proof of delivery (POD) received from the shipping company. No refund/ replacement request will be entertained during the investigation period.

    Products, Orders and Post Sales

    Will I receive the same product that I see in the picture?

    Yes, you will receive the same product as shown in the picture.

    Will you restock items indicated as “out of stock?”

    We regularly evaluate inventory status, health and it's demand. We will try our best to bring the product back in stock as soon as possible.

    We recommend adding the product to your wishlist (click on the heart icon) for future access.

    I have [x] car/bike/truck, which bulb fits in my vehicle's [x] light?

    It is recommended that you either verify the bulb by looking into the car's owner/user manual or physically inspect the bulb by looking at generally technical name engraved on the glass/metal part of the bulb. Use SEARCH BAR to find the matching bulb on the website.

    If you still require assistance, contact us with the picture of the bulb (with the printed name clearly visible) and we will assist you with the compatible product.

    Do you offer warranty on the products?

    Warranty on each product is specified on the product page itself.

    Which brand do you sell?

    Most of the product sold are specially curated and are our own branded however we also partner with various reputated brands.

    I have received tempered Package!

    We send orders in a temper-proof bag or put a tempered tape on the carton. If you recieve tempered package, take a picture and video and "REFUSE" delivery immediately. DO NOT SHARE delivery OTP with the delivery person unless you are 100% sure the package isn't tempered. Share package's picture/video with us and we will manage it from there.

    Please read more on this in our Refund & Returns Policy page.

    Cancellation & Returns

    How can I return an item?

    Kindly refer to our return policy to understand the process.

    What is the return period?

    We allow return up to 5 days from the date of delivery. The order being return MUST be unused and it's original packing must not be damaged/tempered.

    Kindly DO NOT put tapes directly on the original packing.

    In case damaged/tempered packing, we will reject your refund, you will be required to collect it back from us within 5 days of delivery (on your cost).

    How do cancel my order?

    A cancellation is permitted only up until an order is NOT dispatched (generally before 11AM), we recommend you to call us immeidately if you wish to cancel.

    In case order already dispatched, cancellation is NOT possible.

    Can a product be exchanged with a different product?

    Yes, we offer exchange as long as the product is returned in UNUSED and undamaged condition. Exchange is possibly only within the return window (5 days from the date of delivery).

    Contact us for exchange, we will evaluate case.

    Who bears the return shipping charges?

    Customer bears the return shipping charges as stated in our return policy. In case of exchange, customer bears exchanged product's shipping as well.

    I received a different product than I ordered!

    Kindly contact us immediately if you receive a different product than ordered.

    It is extremely unlikely however human error is possible. If this happens to you, we bear return & replacement shipping fee.

    The package I have received is open, shall I accept it?

    NO! Take a picture of the parcel, Reject delivery & contact us immediately.

    Let the courier explain us why they have opened a package.

    Don't worry, we are here to cover you if this situation arises

    Am I required to capture package opening video?

    This is not required unless you feel the package was tempered (then you should reject it) and ended up accepting it.

    If you accept a tempered package, we will not entertain "different product" claim.

    You should also capture a video while opening the said package which may come handy to claim insurance from the shipping company.

    My return request is approved, what's next?

    Kindly follow the instructions given in the return authorization.

    Make sure to mention the order ID on top of the return.

    We will NOT accept return shipment without an order ID as it's not possible for us to find an order ID or hold such shipment.

    How will I recieve my refund?

    We process refund in the original mode of payment only. Once refund issued, you will received an RRN (Refund Reference No.) email from the payment gateway. You should contact your bank with the reference no. to know the status of your refund (if not received even after 5 working days from RRN email).