Privacy Policy

Effective Date: January 1, 2020
Updated On: November 1, 2024

Durvient (“Company,” “We,” “Us,” or “Our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Policy outlines the types of information we collect, how we use it, and the rights you have concerning your personal data. By using our website and services, you agree to the terms of this Privacy Policy.

1. Introduction

Durvient operates as an e-commerce platform specializing in automotive parts, drone accessories, and scientific tools. Our registered office is located at:

Address:
Shop 210, Agarwal Business Hub, Baif Road,
Wagholi, Pune 412207, Maharashtra, India

Contact: +91 70209 35643
Email: privacy@durvient.com

This Privacy Policy explains how we handle your personal information in compliance with applicable laws.

2. Information We Collect

a. Personal Data

We may collect the following types of personal information:

  • Identity Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: UPI ID (for payment reconciliation). Credit card details are not stored by us but are processed directly by our payment gateway providers.
  • Account Information: Username and password, if applicable.

b. Technical Data

Automatically collected information includes:

  • Device Information: IP address, browser type and version, operating system, and geographical location.
  • Usage Information: Pages visited, time spent, and browsing activities on our website.

c. Behavioral Data

This includes purchase history and interactions with our website.

d. Cookies and Tracking Technologies

We use cookies to enhance user experience, improve website functionality, and analyze user interactions. You can manage cookies through your browser settings.

3. How We Collect Information

  • Directly from You: Through account registration, order forms, and customer service interactions.
  • Automatically: Via cookies, web beacons, and similar tracking technologies.
  • From Third Parties: Including payment processors and delivery partners.

4. Purpose of Data Collection

We collect and process personal data for the following purposes:

  • To process orders and manage transactions.
  • To improve website functionality and user experience.
  • To provide customer support and respond to inquiries.
  • For analytics, marketing, and promotional purposes (subject to your preferences).
  • To comply with legal and regulatory requirements.

5. Data Sharing and Disclosure

a. Third-Party Services

We may share your data with trusted third parties, including:

  • Payment Gateways: Razorpay, PayTM, PhonePe, Google Pay, PayU, Billdesk.
  • Delivery Services: Shiprocket and other courier companies.

These third parties are bound by confidentiality and data protection agreements.

b. Legal Obligations

We may disclose personal data to:

  • Comply with legal obligations or court orders.
  • Protect our rights, property, or safety and those of our users.

c. Business Transactions

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6. Data Retention

We retain personal data for a period of two (2) years from the date of your last interaction with our services, unless longer retention is required by law. Customers can request data deletion through the “My Account” section or by contacting privacy@durvient.com.

7. User Rights

As a user, you have the following rights concerning your personal data:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request data erasure, subject to legal and regulatory requirements.
  • Opt-Out: Decline marketing communications and certain cookie tracking.

To exercise these rights, please contact us at privacy@durvient.com.

8. Data Security

We implement robust security measures, including:

  • SSL encryption (256-bit) for secure data transmission.
  • Firewalls and intrusion detection systems.
  • Geofencing to restrict unauthorized access.
  • Secure CDN services for enhanced protection.

While we strive to safeguard your data, no method of transmission over the internet is entirely secure. You use our services at your own risk.

9. Cookies Policy

Our website uses cookies to:

  • Recognize your preferences and enhance your experience.
  • Analyze website performance and usage trends.

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact website functionality.

10. International Data Transfers

Your data may be stored and processed in locations outside of India, where data protection laws may differ. By using our services, you consent to such transfers, provided adequate security measures are in place.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Policy Updates

We review and update this Privacy Policy annually or as required by changes in applicable laws. Notifications of updates will be posted on our website. Continued use of our services constitutes acceptance of any updates.

13. Contact Information

For privacy-related concerns or complaints, please contact us:

Email: privacy@durvient.com
Phone: +91 70209 35643
Mailing Address:
Shop 210, Agarwal Business Hub,
Baif Road, Wagholi, Pune 412207, Maharashtra, India

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Pune, Maharashtra.