Warranty Policy

We are committed to ensuring that our products meet the highest standards of quality. To provide peace of mind, we offer warranties on certain products. Please review our warranty policy below to understand the terms, how to claim a warranty, and scenarios where warranty claims may not be approved.

General Warranty Terms

We are committed to offering reliable warranty services that ensure the functionality of your purchase. Warranty durations and conditions are detailed on the respective product pages. Key points include:

OEM Parts & Accessories: Warranty typically covers 1–2 years from the date of purchase.
Aftermarket Parts & Accessories: Warranty generally lasts 6 months from the date of purchase.
Consumable Goods: No warranty unless specified for manufacturing defects.
Customized Products: Warranty terms are pre-agreed upon during the ordering process.
Pre-Orders (Unlisted Products): No warranty offered on such products.

Warranty claims are evaluated based on the product’s condition, purchase documentation, and the issue reported by the customer.

Warranty Claim Process

Pre-Authorization:
- Customers must submit a Warranty Claim Request through our contact channels.
- Supporting evidence, such as photos, videos, and detailed issue descriptions, must accompany the request.
Inspection and Assessment
- Approved warranty claims undergo a thorough inspection to ensure the product is eligible for warranty services.
- Inspection checks for signs of abuse, physical damage, and reverse engineering attempts.
Resolution
- Repair or Replacement: Wherever possible, we offer a repair service or replacement for defective products.
- Store Credit: If repair or replacement isn’t feasible, prorated value store credit is issued with a 3-month validity, linked to your account. Extensions are not permitted.
Timeline
- Warranty claims are typically resolved within 7–10 working days of receiving the faulty product.
- Longer time-frame may be required in case product out of stock or parts to be ordered.

Customer Responsibilities

Shipping to Claim Warranty: Customers are responsible for shipping costs when sending goods for warranty claims.
Packaging and Protection: Products must be securely packaged to prevent further damage during transit.
Return of Denied Claims: If a warranty claim is denied, customers bear the shipping cost to have the product returned to them.

Warranty Approvals and Denials

Approvals

A warranty claim may be approved in the following cases:

Verified manufacturing defects.
Faulty functionality within the stated warranty period.
Legitimate damages caused under normal usage as per the product manual.

Denials

A warranty claim may be denied in the following cases:

Evidence of misuse, abuse, or mishandling of the product.
Physical damage resulting from accidents or improper usage.
Signs of reverse engineering or unauthorized tampering.
Damages caused by environmental factors (e.g., water, fire, or extreme heat).
Expiry of the warranty period as specified.
Missing or tampered warranty labels, or absence of purchase proof.

If a claim is denied, customers have the option to:

Retrieve the product at their expense.
Opt for paid repair services, if applicable.

Warranty Claims and Diagnostics

We take pride in delivering products that meet the highest quality standards through rigorous testing. While rare, warranty situations may still occur due to unforeseen factors. In most cases, a warranty claim is honored only once, as repeated issues may suggest the need for a diagnostic review of the host equipment to verify compatibility or address potential underlying causes.

Shipping Costs for Warranty Claims

Customers are responsible for bearing all shipping costs associated with sending products for warranty claims. Return shipping costs for approved claims are covered by us. However, denied claims require the customer to bear the return shipping expenses.

Warranty Exclusions

Key Notes

Ensure that warranty terms are reviewed before purchase. For clarifications, reach out to our support team.
Maintain original purchase receipts, product packaging, and warranty labels to avoid issues during the claim process.

FAQs

Warranty Frequently Asked Questions (FAQ)

What does the warranty cover?

Warranty generally covers manufacturing defects and functionality issues under normal usage, as described in the product manual. Exact terms and coverage details are listed on each product page.

How do I know if my product is under warranty?

You can check the warranty section on the product page. For confirmation, contact our support team with your order details.

How do I file a warranty claim?

To raise a warranty claim, go to My Account > Orders > Order Messages (accessible when logged in) and submit the following:

A detailed description of the issue
Photos or videos clearly showing the problem
Once received, our team will review your claim and guide you through the next steps.

Do I need to pay for shipping when returning a product under warranty?

Yes. Customers are responsible for shipping the product to us for inspection. If your claim is approved, we will cover the cost of shipping the repaired or replaced product back to you.

In which cases can my warranty claim be denied?

Warranty does not apply in the following situations:

Improper use, abuse, or mishandling of the product
Physical damage from accidents or drops
Water or liquid damage
Unauthorized modifications, tampering, or reverse engineering
Removal or alteration of branding/serial numbers
Environmental damage (fire, flood, storm, earthquake, etc.)
Use not in line with the product manual or recommendations

What happens if my warranty claim is denied?

The product must be collected by you. You may either arrange your own pickup or request us to ship it back. If we handle the return, shipping costs must be paid before the product is dispatched.

Can I opt for a paid repair if my warranty claim is denied?

Yes. If repair is possible, we can provide a paid repair option. You will receive a quotation and estimated repair timeline before proceeding.

Can I get a replacement for my faulty product?

If repair is not possible, approved warranty claims may qualify for a replacement. If neither repair nor replacement is feasible, we may offer store credit of a prorated value, valid for 3 months.

How long does it take to process a warranty claim?

Warranty claims are usually processed within 7–10 working days after we receive the product. In rare cases, it may take longer due to the nature of the issue. If that happens, we’ll inform you in advance.

Can I return a product under warranty for personal reasons?

No. Warranty claims do not apply to personal preferences (such as change of mind). Such cases may be considered under our Return Policy at our discretion.