Warranty, Return, and Delivery Policies

Refund, Return, and Exchange Policy

We value your satisfaction and provide flexibility in return and exchange requests. To process a return or exchange, please adhere to the following conditions:

  • Initiate the return request within 5 days of product delivery.
  • Formally communicate the request through our Contact-Us page and await acknowledgment.
  • Return the merchandise in its original, unused condition with undamaged packaging.
  • Ensure adequate cushioning and protection during return shipment.
  • Use a trackable shipping option for return, avoiding carriers like xpressbees, trackon, or Ecom.
  • Obtain prior return authorization to prevent unauthorized returns, which may result in forfeiture.

In cases of defective, damaged, or incorrect orders, we offer replacement products or store credit. Return shipping costs are borne by the customer, and refunds are processed after assessing the returned product’s condition.

Package Delivery & RTO (Return to Origin)

  • Shipments are dispatched to the specified address during order placement, with no address corrections post-dispatch.
  • Address mismatches require direct contact with the shipping company for corrections; we do not facilitate this process.
  • Shipping companies attempt a maximum of 3 deliveries, marking the order as RTO (Return to Origin) after the third failed attempt.
  • Customers must receive the shipment before the third delivery attempt, addressing any delivery issues promptly.
  • RTO shipments incur charges, deducted from the customer, with any remaining amount refunded to the original payment method.

Tampered/Damaged Goods Received

We prioritize secure packaging, and poly bag shipments are tamper-proof.

  • If you receive a tampered package, capture photo/video without accepting and reject the package immediately, demand for delivery note and update your remarks.
  • Acceptance of tampered/damaged packages voids return/refund requests.

Delayed Delivery Claims

We rely on third-party shipping companies, and delays may occur beyond our control.

  • Customers experiencing delays should contact the shipping company directly and work toward resolution.

Delayed Delivery/False Delivery Claims

  • Orders are shipped through reputable carriers, our shipments are insured and packed in temperproof secure packaging.
  • Avoid sharing OTP over the phone, and never instruct delivery personnel to leave packages unattended.
  • Report false deliveries immediately, working collaboratively to secure proof of delivery. Fake delivery attempt must be reported within 4-8 hours of last status.
  • Disputes for proof of delivery may take up to 10-15 working days; both parties must wait for resolution.
  • Genuine false delivery cases warrant order resending or a refund if stock is unavailable.

Warranty Policy

  • Various warranty terms apply to different product categories, specified on respective product pages.
  • Damages resulting from factors beyond our control may be subject to the return policy.
  • Customers must seek pre-authorization for warranty claims, submitting evidence through a Warranty Claim Request.
  • Once authorized, we aim to provide suitable replacements; if not possible, we issue store credit with a 3-month validity.
  • Store credit is tied to the user’s account and must be utilized within the specified period, without extensions.
  • Return/exchange requests for generic reasons (e.g., personal preference) may be processed at our discretion.

General warranty durations include:

  • OEM Parts & Accessories: Typically 1-2 year from the date of purchase
  • Aftermarket Parts & Accessories: 6 months from the date of purchase
  • Consumable Goods: No warranty unless manufacturing defects
  • Customized Products: Warranty terms agreed upon before ordering

Warranty Exclusions

Warranty conditions encompass factors such as water damage, intentional damage, reverse engineering, and other reasons that could void the warranty, leading to a denial of warranty claims.