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Order tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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You can still view your order status without signing in. If you do not have your Order Number, please refer to your confirmation email. For additional assistance, Contact us

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Order Delivery Frequently Asked Questions (FAQ)

When will I receive my order?

Estimated delivery dates will be displayed at checkout after entering your delivery address.

When will my order be dispatched?

Orders placed before 9:00 AM on working days are dispatched the same day. Orders placed after this time or during holidays are dispatched on the next working day.

Can I change my shipping address after placing an order?

No, address changes are not permitted after the order is placed. Ensure you provide the correct address during checkout.

How do I track my order?

You will receive tracking details via SMS and email on the evening of the dispatch day. Use the provided link to track your shipment.

What happens if my package is marked as delivered but I didn’t receive it?

Raise a complaint with the shipping company immediately and notify us within 24 hours. We will investigate and acquire Proof of Delivery (POD) and start insurance claim process.

Can I cancel my order after it has been dispatched?

No, cancellations are only permitted before dispatch. Once the order is dispatched, cancellation is no longer possible.

What are RTO charges, and when do they apply?

RTO charges apply when delivery attempts fail due to an incorrect address or customer unavailability. These charges are deducted from the order value before issuing a refund.