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Order Delivery Frequently Asked Questions (FAQ)

When will I receive my order?

Estimated delivery dates will be displayed at checkout after entering your delivery address.

When will my order be dispatched?

Orders placed before 9:00 AM on working days are dispatched the same day. Orders placed after this time or during holidays are dispatched on the next working day.

Can I change my shipping address after placing an order?

No, address changes are not permitted after the order is placed. Ensure you provide the correct address during checkout.

How do I track my order?

You will receive tracking details via SMS and email on the evening of the dispatch day. Use the provided link to track your shipment.

What happens if my package is marked as delivered but I didn’t receive it?

Raise a complaint with the shipping company immediately and notify us within 24 hours. We will investigate and acquire Proof of Delivery (POD) and start insurance claim process.

Can I cancel my order after it has been dispatched?

No, cancellations are only permitted before dispatch. Once the order is dispatched, cancellation is no longer possible.

What are RTO charges, and when do they apply?

RTO charges apply when delivery attempts fail due to an incorrect address or customer unavailability. These charges are deducted from the order value before issuing a refund.

Warranty Frequently Asked Questions (FAQ)

What does the warranty cover?

The warranty typically covers manufacturing defects and functionality issues arising under normal usage as specified in the product manual. Detailed warranty terms are listed on individual product pages.

How do I know if my product is under warranty?

Check the warranty terms on the product page. For confirmation, you can also contact our support team with your order details.

 

How do I file a warranty claim?

Submit a Warranty Claim Request through our contact page/Official Whatsapp handle (tap on the icon), including:

  • A detailed description of the issue.
  • Photos or videos showing the problem.
    We will review your claim and guide you through the next steps.
Do I have to pay for shipping when making a warranty claim?

Yes, customers are responsible for shipping costs when sending goods to claim the warranty. Return shipping for approved claims will be covered by us.

What happens if my warranty claim is denied?

If denied, you can:

  • Retrieve the product at your expense.
  • Opt for a paid repair service, if available.
    You will be notified with details of the denial, including reasons for the decision.
Can I get a replacement for my faulty product?

Yes, eligible claims may qualify for a replacement if repair isn't possible or feasible. If repair & replacement is not feasible, we may offer a prorated value store credit with a 3-month validity.

How long does it take to process a warranty claim?

Warranty claims are typically resolved within 7–10 working days after we receive the faulty product.

 

Can I return a product for personal reasons under warranty?

Warranty claims for personal preferences (e.g., change of mind) are not entertained. Such requests may be handled under our return policy at our discretion.

Refund, Exchange & Return Frequently Asked Questions (FAQ)

What products are eligible for refunds

Refunds are only available for products marked as Returnable. Exchangeable products are not eligible for refunds.

What can I exchange my product for?

You can exchange your product for the same item in a different size or color, provided it is in unused, undamaged condition.

What if I receive a tampered or damaged package?
  • Reject the delivery immediately.
  • Capture photos/videos as evidence, demand a delivery note, and update your remarks regarding tampering.
  • Contact us promptly for assistance.
  • Do not accept tampered packages, as doing so voids return/refund eligibility.
Who pays for return shipping?

Customers bear return shipping charges unless the product was incorrectly shipped by us.

What if the package looks tampered with?

Reject the delivery, take a photo and shoot video, and contact us immediately. Avoid accepting tampered packages to prevent complications.

What if I receive the wrong product?

contact us immediately. We will cover both the return and replacement shipping costs for such cases.

When will I receive my refund?

Refunds are processed within 7 working days of verifying the returned item. Additional bank processing may take 4–5 working days.

Do I need a video of the package opening?

This is a mandatory process, for your own safety, record a video while opening the package. This comes handy in case you get damaged product. This becomes critical in cases where you suspect tampering but still choose to accept the package.

What if my order is delayed or falsely marked as delivered?
  • Report the issue immediately, within 4–8 hours of the last delivery status.
  • Wait for proof of delivery disputes to be resolved within 10–15 working days.
  • For verified false delivery claims, we will resend the order or issue a refund if stock is unavailable.