Delivery Policy

We provide Free shipping (surface/ground) on all our product lines. In addition, for those who wish to expedite delivery, we offer paid express shipping. Customers located in Pune are also welcome to visit our office for local pickup (prior appointment only).

Delivery Options Overview

We take great pride in our dependable and efficient delivery system. Our orders are predominantly shipped via top logistics partners such as Bluedart, DTDC, Amazon Shipping (ATS), and Ekart, depending on the service options available for your particular pin code. In the uncommon event that other carriers are unavailable, we also ship with Indiapost to guarantee that your order is delivered to you.

1. Select shipping type while ordering

2. Receive an Order Confirmation

3. Wait for Your Order to Arrive
4. Enjoy delivery at your doorstep.

Table of Content:

  1. Estimated Delivery Date​
  2. Shipping & Delivery Address
  3. Courier Partner & Tracking
  4. RTO (Return to Origin) and Delivery Issues
  5. Order Cancellations
  6. Key Notes
  7. Frequently Asked Questions (FAQs)

Estimated Delivery Date​

  • Delivery estimates are shown at checkout and are based on historical data. 95% of orders are delivered on or before the estimated date.
  • These dates are approximate and subject to slight variations due to external factors, including courier logistics.
  • It is not a guarantee and may vary due to external factors such as weather, strikes, or high shipping volumes.
  • Express shipping fees are non-refundable except in case express shipping services not available to your area PIN code.

Delivery Speed (Determined by location and historical data)

Standard Shipping (Free) - Delivers within 2-7 days

Orders received by 9AM

Same day Dispatch

Orders received after 9AM

Next Day Dispatch

Self Pickup (Post order, by appointment)

Collect between 4-6PM

Express Shipping (Air, Paid) - Delivers within 1-5 days

All day delivery. Order by 9pm.

Same day dispatch

Order received after 10AM

Next day dispatch

Express Shipping Fee Calculations (Weight and destination dependent)

Shown during checkout

While the cut-off is 9AM, we try our best to ship orders received on the same day except where courier refuses to pickup.

Custom/Pre-Orders

Standard Shipping (Free) - Dispatched through ground/surface shipping.

Shipping Speed

Same as the table above.

Shipping Timeline

As per the agreement

Express Shipping (Paid) - Dispatched through ground/surface shipping.

Shipping Fee

Extra, On actuals

Shipping Timeline

As per the agreement
  • A custom order can include specially ordered items, products made to your specifications, or unlisted items requested specifically by you. These orders typically require a longer processing time, which will be communicated during the transaction or updated in the product information. As a result, standard shipping timelines do not apply to these orders.
  • By default, these products are shipped via surface shipping. However, if you wish to have your order shipped via express shipping, please let us know, and we will inform you of the applicable shipping charges.

Shipping & Delivery Address

  • Orders can only be shipped to the address provided during checkout. Address changes are not permitted after the order is placed.
  • Ensure the address is accurate and deliverable to avoid delays or RTO charges.
  • GST calculations are based on the shipping address, not the billing address.

Courier Partners & Tracking

  • Preferred Courier Partners:
    • We ship using reliable partners like Bluedart, DTDC, Amazon Transport, India Post, and others.
    • If a pin code is not serviceable by our preferred partner, we select the next best option.
  • Order Tracking:
    • Tracking details are sent via SMS and email by the evening of the dispatch day.
    • Use the provided link to track your shipment. Contact us if you don’t receive tracking updates by the end of the dispatch day.

RTO (Return to Origin) and Delivery Issues

  • Return to Origin (RTO):

    • RTO occurs when delivery attempts fail due to:
      An incorrect or incomplete address.

      • Customer unavailability during delivery attempts.

      • RTO charges are deducted from the order value before issuing a refund.

  • Delivery Delays:
    • While we strive for timely delivery, delays may occur due to factors outside our control. Contact the courier company directly for updates.
  • Fake Delivery (Order Marked Delivered but Not Received):
    • Immediately raise a complaint with the shipping company and contact the local delivery station.
    • Notify us within 24 hours of the delivery status being marked as “delivered.”
    • We will raise a complaint and await Proof of Delivery (POD). Investigations may take 12–15 working days.
    • You will receive call from the investigation team (shiprocket/courier), your response is crucial in verification.
    • Refunds or replacements are processed after investigation completion.

Order Cancellations

  • Orders can be canceled only before dispatch. Dispatch typically occurs between 1:30 PM – 4:00 PM.
  • Contact us immediately if you wish to cancel order.
  • Cancellation is not possible order order dispatched.

Key Notes

  • Provide an accurate shipping address to avoid delays and RTO charges.
  • Keep track of your shipment using the provided courier tracking details.
  • Promptly address any delivery-related issues for faster resolution.

FAQs

Shipping & Delivery FAQs

How long does it take to process and ship my order?

Orders are usually processed within 1–2 working days. Shipping time depends on your location and the courier partner but generally takes 3–7 working days across India.

Which courier partners do you use?

We work with leading logistics providers such as Bluedart, Ekart, DTDC, and others to ensure reliable and timely delivery of your orders.

How can I track my order?

Once your order is shipped, a tracking link is shared via email and SMS. You can use this link to track your shipment in real time.

Do you offer express or same-day delivery?

Express shipping is available for select pin codes at an additional cost. Same-day delivery is currently not offered.

What if my order is delayed?

While most orders are delivered on time, delays can occasionally occur due to courier logistics or unforeseen events. If your order is delayed beyond the estimated delivery date, please contact us for assistance.

What happens if my package is lost in transit?

A shipment is considered lost only after the courier updates the tracking status to Lost. Once confirmed, a full refund will be processed within 2–3 working days. Express shipping charges (if paid) are non-refundable.

What should I do if my package arrives damaged?
  • Refuse delivery if the package looks tampered or damaged.
  • Take clear photos and contact us immediately.
  • Always record a package opening video to support damage claims.
Can I change my delivery address after placing an order?

Address changes are possible only before the order is shipped. Once shipped, address modifications are not guaranteed and may require courier approval.

What happens if I miss my delivery?

The courier will usually make 2–3 delivery attempts. If unsuccessful, the package will be returned to origin (RTO). Refunds will be processed after deducting applicable RTO charges.

Do you ship internationally?

Currently, we only ship within India. International shipping is not supported at the moment.

Need a Help?

  • +91 70209 35643
  • Email: [email protected]
  • Shop 210, Agarwal Business Hub, Wagholi Pune Maharashtra 412207

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