Warranty Policy

Quality Assurance & Replacement Assurance

Product Warranty Policy

Coverage: 6 to 24 Months (Product Specific) Resolution SLA: 7–10 Working Days Last Updated: September 14, 2026

1. Scope of Limited Warranty

Durvient products undergo rigorous laboratory bench testing and quality verification prior to dispatch. To give our customers total confidence in their automotive retrofits, drone components, and precision electronics, we provide limited replacement warranties against manufacturing defects in materials and workmanship under normal usage.

This Warranty Policy operates in full compliance with the Consumer Protection Act, 2019 and the Sale of Goods Act, 1930. Specific warranty durations and terms are listed directly on each product's catalog page.

2. Warranty Durations by Product Category

12 to 24 Months

OEM Automotive Parts

Genuine factory modules, ambient roof lamps, Passat W8 assemblies, and auto-dimming IRVM units.

6 Months

Aftermarket LED & Retrofits

Error-free CANBUS LED bulbs, turn indicators, reverse cameras, and custom conversion wiring harnesses.

Pre-Agreed Terms

Customized Products

Specialized wiring harnesses and bespoke bracket modifications tailored to custom specifications.

DOA / 24 Hours Only

Consumables & Trim Clips

Plastic fastener clips, wiring tape, fuses, and wear items covered strictly for transit dead-on-arrival (DOA).

3. Claim Pre-Authorization & Evidence

Before returning any item, customers must secure a Return Merchandise Authorization (RMA) from our support team:

  1. Initiate Request: Contact us via WhatsApp (+91 70209 35643) or email (orders@durvient.com) citing your Order ID and product serial number.
  2. Visual Evidence: Provide clear, uncut video proof demonstrating the defect (e.g., multimeter voltage readings, bench testing, or vehicle installation display) along with high-resolution photos of the intact warranty sticker.
  3. RMA Issuance: Once preliminary technical assessment verifies an eligible issue, an RMA slip and packaging guidelines will be issued.

4. Resolution Hierarchy: Repair, Replacement, or Store Credit

Upon receiving the product at our Pune testing facility, our technical team conducts component-level diagnostic verification within 7 to 10 working days:

  • Stage 1 — Repair: Whenever feasible, the item is restored to factory operating condition using original manufacturer components.
  • Stage 2 — Replacement: If the unit cannot be repaired, an equivalent brand-new replacement unit is dispatched at no additional cost.
  • Stage 3 — Prorated Store Credit: If the product model has been discontinued or permanently out of stock, a prorated Store Credit (valid for 3 months from issuance) will be credited to your account. Store credits cannot be extended or cashed out.

5. Shipping Costs for Warranty Service

  • Inbound Courier Freight: The customer is responsible for safely packaging the unit in protective bubble wrap and bearing the courier freight to ship the parcel to our Pune technical facility.
  • Outbound Return Freight (Approved Claims): For approved warranty repairs and replacements, Durvient pays for 100% of the return courier shipping costs back to the customer's registered address.
  • Denied Warranty Claims: If inspection reveals that the product failed due to accidental physical impact, improper wiring, overvoltage, or water damage, the claim will be rejected. The customer must arrange pickup or pay return courier freight within 10 days, after which unclaimed parcels may be disposed of.

6. Mandatory Exclusions & Void Scenarios

⚠️ Non-Covered Conditions (Voiding Warranty)

Warranty protection applies strictly to factory manufacturing faults. The following scenarios void warranty coverage immediately:

  • Improper DIY Installation: Splicing, stripping, or cutting factory wires outside designated plug-and-play taps; short-circuits caused by incorrect grounding or tapping into unauthorized high-voltage feeds.
  • Overvoltage & Electrical Surges: Burnt circuit traces, blown internal SMD diodes, or heat blistering resulting from alternator voltage spikes (> 15V) or improper jump-starting.
  • Physical Impact & Environmental Damage: Cracked housing lens, sheared mounting brackets, liquid/water ingress on components rated non-waterproof, fire, or chemical exposure.
  • Tampered Warranty Seals: Broken, peeled, missing, or altered warranty void labels or serial barcodes.
  • Turn Signal Hyperflash: Rapid flashing of LED turn signals caused by normal vehicle BCM load sensing (solved via load resistor/relay, not a bulb failure).

7. Single-Claim Rule & Vehicle Diagnostics

Under our standard warranty terms, warranty replacement for a specific component is honored once per purchased unit.

If a replacement component fails repeatedly under the same operational circuit, it strongly indicates an underlying vehicle electrical fault (such as a malfunctioning alternator regulator, ungrounded chassis feed, or intermittent CANBUS short). In such cases, customers must provide proof of vehicle electrical diagnostic inspection before any secondary claim can be considered.

8. Warranty Frequently Asked Questions (FAQs)

Our warranty covers verified manufacturing defects, internal component failures, and electrical faults under normal operating conditions as described in the product manual.
Warranty duration is measured from the invoice delivery date. Refer to your original tax invoice or contact support via WhatsApp with your Order ID.
You cover inbound shipping to send the item to our Pune laboratory. For approved claims, Durvient covers 100% of the return freight to ship the repaired or replaced product back to you.
If the model is discontinued or unavailable, we issue a prorated store credit (valid for 3 months) that you can use toward any other product on the store.
Standard turnaround time is 7–10 working days from the date the physical package is received and logged at our facility.