1. Acceptance of Terms & Capacity to Contract
These Terms & Conditions (“Terms,” “Agreement”) constitute a legally binding electronic agreement between you (the “Customer,” “Buyer,” or “User”) and Durvient (operating durvient.com).
By accessing this website, registering an account, or placing an order for automotive retrofits, LED accessories, or drone equipment, you affirm that:
- You are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
- You have thoroughly read, understood, and agreed to be bound by these Terms, our Privacy Policy, Refund & Returns Policy, and Warranty Policy.
2. Product Representation & Fitment Responsibility
2.1. Product Specifications and Color Accuracy
We strive to present technical specifications, dimensions, wiring pinouts, and product colors with high precision. However, due to varying display panel gamuts (sRGB/DCI-P3), camera sensors, and natural vehicle cabin lighting differences, actual product appearance may slightly vary.
2.2. Buyer Responsibility for Vehicle Compatibility
Automotive retrofits, CANBUS wiring adapters, and LED bulbs require exact vehicle trim and model year compatibility:
- Customers are strictly responsible for verifying fitment, socket type (e.g., H21W, T5, W3W, Quadlock), and vehicle variant specifications against the details outlined on the product page prior to purchasing.
- The bullet points, fitment tables, and technical descriptions on the respective product page form binding terms of sale.
- If you are uncertain about compatibility with your vehicle model or trim, contact our technical support team via WhatsApp (+91 70209 35643) or email (contact@durvient.com) with your vehicle details or existing part photographs before placing an order.
3. Orders, Pricing & Cancellation Policy
3.1. Pricing and Tax Invoicing
All product prices displayed on the store are in Indian Rupees (₹ / INR). Prices are inclusive of all applicable Goods and Services Tax (GST) unless explicitly noted otherwise. A GST-compliant tax invoice showing the statutory tax breakdown (CGST, SGST, or IGST) and HSN codes is automatically issued for every order.
3.2. Order Cancellation Prior to Dispatch
-
Prepaid Orders: You may request cancellation of a prepaid order provided the shipment has not yet been processed, packed, or assigned an AWB with our courier partner. In such cases, a full refund will be initiated to the original payment source.
-
Dispatched Shipments: Once an order has been picked up by the logistics carrier or an AWB has been generated, the order cannot be cancelled, diverted, or modified in transit.
4. Shipping, Delivery & Tracking (EDD)
4.1. Logistics Partners & Delivery Scope
Orders are fulfilled across India through verified logistics aggregators (e.g., Shiprocket) and premium courier carriers including Delhivery, Blue Dart, DTDC, Xpressbees, and India Post Speed Post.
4.2. Estimated Delivery Date (EDD)
The Estimated Delivery Date displayed at checkout or provided via Email/SMS/WhatsApp notifications is calculated algorithmically by the courier partner based on transit distance and regional pin-code connectivity.
- EDDs are estimates and may occasionally experience operational delays due to transit bottlenecks, weather conditions, local holidays, or regulatory checkpoints beyond our direct control.
- Expedited in-transit delivery cannot be altered once handed over to the courier; however, our support team will actively assist in coordinating with the carrier.
4.3. Automated Tracking
Live AWB tracking links will be automatically transmitted via Email/SMS/WhatsApp upon dispatch. Customers are responsible for monitoring tracking updates and ensuring availability at the delivery address.
5. Cash on Delivery (COD) Policy
To maintain fair operational costs and mitigate high Return-to-Origin (RTO) fraudulent orders, specific conditions apply to Cash on Delivery (COD):
⚠️ Mandatory Partial Advance Payment for COD
All Cash on Delivery orders require a mandatory partial advance payment at the time of checkout. This advance covers initial two-way logistics reservation and courier handling. The remaining balance amount is payable in cash or UPI directly to the delivery personnel upon delivery.
-
Non-Refundable Advance: Once a COD order is placed, the partial advance payment is non-refundable if the order is cancelled after dispatch or refused at the doorstep.
-
Dispatched COD Orders: Dispatched COD shipments cannot be recalled or redirected.
-
Doorstep Refusal / Rejection Fee: If a dispatched COD order is rejected, refused, or marked undelivered due to customer non-availability after repeated carrier attempts, a COD return logistics handling fee will be forfeited from the advance payment to cover courier freight costs.
-
Prepaid Advantage: Fully prepaid orders (via UPI, Net Banking, Credit/Debit cards) do not incur COD handling fees and receive priority dispatch.
6. Transit Damage & Package Inspection at Delivery
6.1. Mandatory Outer Box Inspection
Customers must carefully inspect the external condition of the shipping package before accepting delivery from the courier courier agent.
-
Tampered or Severely Crushed Packaging: If the exterior package is torn, opened, re-taped, or severely crushed, you must immediately refuse acceptance with the delivery agent and capture clear photo/video proof.
-
Consequence of Accepting Tampered Parcels: Signing for or accepting visibly tampered outer packaging without notifying the delivery agent severely prejudices carrier insurance claims and may void transit damage eligibility.
6.2. Mandatory 24-Hour Unboxing & Defect Reporting Window
In case of any transit-related damage, missing component, or physical defect discovered inside the box:
- You must report the issue within twenty-four (24) hours of delivery by contacting our support team via WhatsApp (+91 70209 35643) or email (orders@durvient.com).
-
Proof Required: A continuous, uncut unboxing video and clear, high-resolution photographs of the shipping label, exterior package, and defective part are mandatory to process replacements.
7. Returns, Refunds & Replacements
All returns, replacements, and refund requests are governed by our standalone Refund and Returns Policy:
-
Eligibility: Replacements are provided exclusively for products that are demonstrably defective, physically damaged in transit, or dead-on-arrival (DOA).
-
Compatibility Errors: Items ordered incorrectly due to customer failure to verify fitment or pinout requirements are not eligible for free return shipping or replacement.
-
Return Freight: Unless otherwise specified in an approved defect claim, courier shipping charges for returning products for inspection or testing are borne by the customer.
8. Product Warranty & Exclusions
Select Durvient products come with limited replacement warranties (typically 6 to 12/24 months, as specified on the product page). For complete terms, visit our Warranty Policy.
Warranty Exclusions:
- Damage resulting from improper DIY wiring, short circuits, incorrect fuse ratings, reverse polarity, or incorrect vehicle installation.
- Physical impact, casing cracks, water ingress on non-waterproof items, or burnt internal circuit boards due to overvoltage.
- Unauthorized modifications, wire stripping outside designated plug-and-play taps, or tampering with warranty seal stickers.
- Normal cosmetic wear and tear, superficial scuffs, or gradual LED lumen depreciation over extended operational hours.
9. Limitation of Liability
To the maximum extent permitted under applicable Indian law:
- Durvient shall not be liable for any indirect, incidental, punitive, or consequential damages (including vehicle downtime, mechanic/garage installation charges, or third-party auto electrician fees) arising out of the purchase, installation, or use of our products.
- Our aggregate liability for any proven claim under these Terms shall not exceed the actual purchase price paid by the customer for the specific product giving rise to the dispute.
- Customers are advised that automotive modifications and accessory retrofits should be performed by qualified automotive electricians if unfamiliar with vehicle fuse boxes and CANBUS networks.
10. Statutory Disclosures, Dispute Resolution & Jurisdiction
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our official legal entity credentials and contact information are disclosed below:
Statutory Legal Entity Disclosures
Published pursuant to Rule 5, Consumer Protection (E-Commerce) Rules, 2020
Trade Name
Durvient (durvient.com)
Legal Name of Proprietor
Minu Sharma
REgistered & Operational Headquarters
Q1-1103, Solacia Phase 2, Baif Road, Wagholi, Pune – 412207, Maharashtra, India
Customer Care Helpline
+91 70209 35643 (Mon–Sat, 11:30 AM – 7:00 PM IST)
Governing Law & Exclusive Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes, claims, or controversies arising under or in connection with these Terms or any order placed on our storefront shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.
